Payment Policy

At Santeova, we are committed to providing you with a smooth and secure shopping experience. This Payment Policy details the accepted payment methods, security protocols, as well as the terms related to payments and refunds.

1. Accepted Payment Methods

We accept secure payments via the following methods:

Credit and Debit Cards :

  • Visa
  • Mastercard
  • American Express

Mobile Payments :

  • Apple Pay

Online Payments :

  • PayPal

All payments are made in euros (€).

2. Transaction Security

At Santeova, the security of your payments is our priority.

SSL Protection: All transactions are encrypted via the Secure Socket Layer (SSL) protocol, ensuring 100% secure payment.

Fraud Prevention: We use advanced fraud detection systems to protect your financial information from any unauthorized access.

Your banking information is never stored on our servers.

3. Payment Authorization & Validation

Payment validation: Every order is subject to bank authorization. If there is an issue with your payment, we will contact you immediately.

Payment at the time of purchase: Your card or PayPal account is charged immediately after order confirmation.

Payment refusal: If your payment is declined, please check:

  • That the bank details entered are correct.
  • That your card has not expired.
  • That your bank has not blocked the transaction.

If you have any difficulties, contact our customer service:

Email: info@santeova.com

Phone: +447537181779

4. Refund Management

Refund timeframe: Within 7 business days after receipt of the return.

Refund method: We will credit the original payment method used at purchase.

Please see our Return & Refund Policy for more information.

5. Disputes & Chargebacks

Dispute resolution: If there is an issue with an order, we encourage you to contact us before initiating a dispute with your bank or PayPal.

Chargeback fees: Unjustified chargebacks will incur administrative fees.

Dedicated customer service: We are available to assist you with any payment-related issues.

6. Contact Information: