General Terms and Conditions of Sale (GTC)

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Santeova, owned by LEATHER DUDS LTD, and anyone making a purchase on the Santeova website.

By placing an order on our site, you accept these conditions without reservation.

1. General Information

2. Scope of Application

These General Terms and Conditions of Sale apply to all orders placed on Santeova and are accessible at any time on the website.

They take precedence over any other conditions or documents issued by the customer.

3. Products and Availability

Our products are described and presented as accurately as possible. However, in case of error or omission, Santeova cannot be held responsible.

Availability: Stock levels are updated in real time. If a product is out of stock after your order, you will be informed promptly and will have the option to receive a full refund or an exchange depending on availability.

4. Orders and Confirmation

4.1 Ordering Process

  • Adding items to the cart.
  • Reviewing the order summary.
  • Entering delivery and payment information.
  • Final confirmation by clicking on “Order”.

Once the order is confirmed, it is considered final.

4.2 Order Confirmation

A confirmation email is sent as soon as your order is confirmed.

If you do not receive an email within 24 hours, contact our customer service.

5. Price and Payment

5.1 Displayed Prices

  • Prices are shown in euros (€) including tax.
  • Shipping fees are displayed before purchase confirmation.

We reserve the right to change our prices at any time.

5.2 Accepted Payment Methods

We accept secure payments via:

  • Visa, Mastercard, American Express
  • Apple Pay
  • PayPal

Payment is 100% secure thanks to the SSL protocol.

5.3 Payment Default

In case of non-payment, we reserve the right to suspend or cancel the order.

6. Delivery and Shipping

  • Served areas: France & Belgium
  • Estimated delivery times: 8 to 12 business days
  • Processing time: 1-2 business days

6.1 Order Tracking

A tracking number is sent as soon as your order is shipped.

See our Shipping Policy for more details.

7. Right of Withdrawal & Returns

  • Return period: 30 days from the delivery date
  • Return fees: At the customer's expense (except for shipping errors or defective products)
  • Refund: Within 7 business days after receiving the return

See our Return & Refund Policy for more information.

8. Warranty and Liability

All our products come with a legal warranty for compliance and hidden defects.

In case of any issue, contact our customer service.

We cannot be held responsible for misuse of the products.

9. Contact Information: