Frequently Asked Questions (FAQ)

Welcome to Santeova! Here you will find answers to the most frequently asked questions about our services, delivery, returns, and payments. If you cannot find the information you are looking for, feel free to contact us.

1. What are the processing and delivery times?

Order processing: 1 to 2 business days.

Estimated delivery time: 8 to 12 business days after shipping.

Delivery areas: We deliver to France and Belgium.

For more details, please see our Shipping Policy.

2. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation number by email within 1 to 2 business days, allowing you to track your package. Use our tracking page to check your order status.

3. Can I modify or cancel my order?

We process orders quickly, but if you wish to make a change or cancel your purchase, contact us within 24 hours of your order. Once shipped, the order can no longer be modified.

4. What is your return and refund policy?

We offer a 30-day period from receipt of your order to make a return if you are not satisfied with your purchase.

Returns are at the customer's expense, except in cases of defective products or shipping errors.

Refunds are processed within 7 business days after receipt of the return.

For more information, please see our Return & Refund Policy

5. What payment methods are accepted?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal

All payments are secured via SSL encryption to ensure the confidentiality of your data. See our Payment Policy for more information.

6. Are my payment details secure?

Yes, the security of your information is our priority. We use advanced encryption protocols to protect your transactions and ensure a secure shopping experience. No banking information is stored on our site.

7. How can I contact customer service?

Our team is available to answer your questions and assist you:

  • Email: info@santeova.com
  • Phone number: +447537181779
  • Contact form: click here
  • Opening hours: Monday - Friday: 8:00 AM to 5:00 PM (GMT+1)
  • Response time: We will try to respond to your email within 24 hours.

If you have any other questions, feel free to contact us. We will be happy to help you.